Refund policy

Socks-and-jocks uses print-on-demand companies to fulfil our orders to avoid over production and waste. This means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, colour, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 25 days of product delivery.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. 

Just head over to the contact us page and drop us a note telling us what the problem is, attach pictures and we will do our best to get it sorted.

Thanks

S & J